Contact

Contact RICGYM Support

We’re here to help with your RICGYM treadmill/walking pad — assembly, warranty, repairs, or returns, we’ve got you covered.

17-digit order ID from your Amazon purchase (required for warranty claims)

📧 Direct Email Support

For urgent inquiries, email us directly: cs@ricgymsupport.com

Subject line format (for fast response): Request Type + Order Number

⏰ Support Hours

  • Monday – Friday: 9:00 AM – 6:00 PM (EST)
  • Weekends & Holidays: Offline (emails replied next business day)

💡 Tips for Faster Help

  • Include your Amazon order number (critical for warranty claims)
  • Describe issues clearly (e.g., "Console shows error E01 when starting")
  • Attach photos/videos of defects (send via email if needed)

RICGYM — Reliable Fitness, Reliable Support