After-Sales Support | Ricgym Fitness Treadmills

Welcome to the official after-sales service center of Ricgym Fitness Treadmill. We are dedicated to providing you with prompt and reliable services for all your treadmill needs.

📞 Contact Us
Our support team is here to help with returns, warranty, troubleshooting, and all other inquiries.
• Email: cs@ricgymsupport.com
• Facebook: Ricgym Fitness Official Support
• Please include your Amazon order number in all inquiries for faster assistance.

📦 Return & Exchange Policy
• 30-Day Free Return: Unused treadmills in original packaging are eligible for full refund or exchange.
• Defective Item Support: We provide free replacement or repair for manufacturing defects. 🔧 Warranty Information
• 1-Year Full Warranty: Covers motor, frame, and electronic components.
• 90-Day Parts Replacement: Free replacement of belts, rollers, and other wear parts.
• Warranty is valid for the original purchaser only, and does not cover accidental damage or misuse.

🛠️ Troubleshooting Tips Common issues and quick fixes:
• Belt Slipping: Adjust belt tension using the rear roller bolts (1/4 turn at a time).
• Error Code E1/E2: Check the safety key connection and restart the treadmill.
• Motor Noise: Ensure the treadmill is level and lubricate the belt every 3 months.

Thank you for choosing Ricgym Fitness! We are here to keep you moving.